We are a dedicated team of experts and consultants in the fields of search, recommendations and personalization. We support you in evaluating and improving your solutions.
Good guidance is the key
to your success.
We rely on good partnerships. We work successfully together with web-agencies and e-commerce agencies as well as with our customers’ IT departments.
// what business goals, stakeholder, user requirements, domain analysis, content and technical analysis
// how workshops, interviews, questionnaires, focus groups, ethnographic methods
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Design and Rework
// what Consulting on design of new and improvement of existing solutions
// how Selection of appropriate retrieval models, optimization, user experience concepts, frontend design, …
// what Support with the collection of content, content analysis, data models, quality optimization and assurance
// how Workshops, action planning and guidance
// what Planning and implementation of evaluation strategies for search and user experience
// how Metrics and key performance indicators, user testing, A/B testing, performance testing
12 Steps we can advice you on
Creating custom search solutions can be a daunting task. What possibilities are there, what are their costs and implications, how do they actually map to your user requirements, are only some of the questions that you will need to answer on the way. Based on our extensive experience in the design and implementation of interactive systems, and in the development of customer-tailored search installations, we can provide you professional support with:
01. Business Case
Fully specify the business impact, required resource investment and support demands of different options
02. User Requirements
Find out what your users really need through principled requirements analysis methods.
03. Content Gathering
Decide the optimal processes and technical approaches to collecting your data and preparing it for indexing
04. Content Analysis
Define the types of processing that need to be applied to your data so that it can be searched in the desired ways
05. Index Design
Lay out your index structure, optimizing space requirements versus retrieval capabilities and convenience
06. Retrieval Models
Resolve how the information will be retrieved and what querying tools you will make available to users
07. User Experience
Create a visual and interaction blueprint for the search front end, maximizing usability and efficiency
08. Implementation & Integration
Turn your design into a fully realized front end, integrated with the rest of your systems
Create the ideal infrastructure and processes for optimal performance and maintainability of the search components
10. User-based Evaluation
Perform grounded, real-world experiments with end-users to assess and improve your solutions
11. Monitoring & Analytics
Interpret your users’ search behavior to learn more about your data and how people want to use it
12. Iterative Improvements
Fine tune result ranking, retrieval models, performance and more, for an even more satisfying search experience
Development & Integration
We develop tailor-made Solutions that seamlessly integrate into your IT-Landscape
Due to the steadily increasing amounts of data that modern systems have to manage nowadays, search has turned from an “Add-on” to a critical application’s component. We help you to get there.
Search for Mobile Apps
The core of many Apps is the retrieval of information from a server and their display taking into consideration the user’s location and interests. Combine the strengths of mobile platforms with a context- and location- sensitive search.
Search for the Web
The same information is often offered for navigation as well for exploration. Search offers the possibility to present content in a variety of ways, exactly as you like. Functionality, which you have rightly been expecting for, is finally accessible.
Workshops & Trainings
We develop solutions in collaboration with you and train your employees.
System and Content Requirements Workshop
System- and Content- Structure Analysis, development of a technical concept including recommendations for action.
User Requirements and Search Experience Workshop
Requirements Analysis based on user stories, including conceptual design of functionality and interaction design (Mockups).
Analytics and Evaluation Planning Workshop
Definition of Metrics and Key Performance Indicators (KPIs), to measure the success of new solutions or improvements.
Tailored Workshops and Training
Specially tailored to your needs Workshops and Training Programs.