As Switzerland’s leading telecommunications’ company, Swisscom aims to please their customers with a very good network, high-performance offers and outstanding service. An important contact point for customers looking for information concerning products, questions and services is the Swisscom website.
We support Swisscom with the optimization of Swisscom’s Site Searches in terms of functionality, usability and search analytics.
- Evaluation of the current state of Swisscom’s Site Searches
- Definition of search metrics and KPIs as well as technical support regarding implementation
- Expert-based analysis of technical and usability aspects
- User-based inquiry using questionnaires and focus groups
- Requirements workshops and action planning
Consulting in the fields of Search, Recommendations, Personalization and Adaptivity
Consulting with respect to system architecture, search experience, search analytics and evaluationund Evaluation