Watch the video of our demo on smartCC at this year’s SwissText and KONVENS Joint Conference 2020 where we presented our novel approach to customer care service: through the combination of NLU and semantic business case modelling we reach a deep understanding of the business domain and processes involved and can therefore greatly facilitate the delivery of high quality customer services at high efficiency.
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Outstanding customer support is a fundamental prerequisite for customer retention, across every business domain. As…
In the fast-paced, fully digitized business era, it is becoming increasingly difficult for customer service…
