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Do you know smartCC? Watch our new video

By 28. October 2021November 11th, 2022No Comments

Together with Raiffeisenbanken Service GmbH we created this video to show our joint journey in reaching best-in-class customer service:

Our goal is to offer all our customers the same range and quality of our services on all relevant channels. Together with Contexity, we have therefore developed a completely new approach for modelling our business cases in a channel-independent and content-complete manner. This creates immediate benefits for all stakeholders. After a second phase, we will be able to partially or fully automate case handling, which will allow us to offer services e.g. around the clock, without waiting time, and with a quality that is only made possible with smartCC through its AI as well as its linguistic and semantic understanding

Andreas Putzinger // CTO // Raiffeisenbanken Service GmbH