Together with Raiffeisenbanken Service GmbH we created this video to show our joint journey in reaching best-in-class customer service:
”Our goal is to offer all our customers the same range and quality of our services on all relevant channels. Together with Contexity, we have therefore developed a completely new approach for modelling our business cases in a channel-independent and content-complete manner. This creates immediate benefits for all stakeholders. After a second phase, we will be able to partially or fully automate case handling, which will allow us to offer services e.g. around the clock, without waiting time, and with a quality that is only made possible with smartCC through its AI as well as its linguistic and semantic understanding
Andreas Putzinger // CTO // Raiffeisenbanken Service GmbH
