In our poster presentation “Question classification in German dialogues”, during SwissText Analytics Conference 2021, we shared the results of our open-source project, in which we have been working on Question Classification for German, with emphasis on spoken or written dialogues.
The initiation of the particular project is strongly linked to the development of smartCC, Contexity’s intelligent assistant for customer care services, which “observes” dialogues between agents and customers, and provides live support. In such a context, the classification of any type of Dialogue Acts with high precision is critical; even more so for questions asked, or requests made, by either party.
Interested in finding out more? Our ongoing work and latest results are available at https://github.com/Contexity/question-classifier-german
Are you interested in contributing in any way to this project?! Please get in touch.
